Question 1

What types of materials are your products made of and our a you a environmentally ethical and responsible corporation?

Accepted Answer

The answer is yes!! We have a wide range of materials and fabrics that are used in the creation of our clothing and promotional items. Our guarantee to our clients and consumers is, ALLmaterials that go into the manufacturing of ALL our products are ethically sourced and have the lowest environmental impact.

Question 2

Can I choose specific materials for my custom apparel?

Accepted Answer

Absolutely! We offer a wide range of fabric options, including Interlock Polyester, cotton twill, microfiber, and spandex. Each material is carefully selected for quality, comfort, and durability to ensure the final product meets your performance needs and aesthetic preferences.

Question 3

How does the customisation process work?

Accepted Answer

Our customisation process is comprehensive and collaborative. We start with an initial consultation to understand your brand and vision. From there, our team handles conceptualisation, samples, Pantone colour matching, design, production, and delivery—making sure each step aligns with your brand’s standards and your requirements.

Question 4

How does Pantone color matching work?

Accepted Answer

Pantone colour matching is part of our commitment to brand precision. We use this system to ensure that every piece of apparel reflects your exact brand colours, maintaining consistency across all products in your order.

Question 5

Do you offer sample products before the final order?

Accepted Answer

Yes, samples are an essential part of our process. Once we establish your requirements, we can provide sample designs and materials for review and feedback, ensuring that the final product meets your expectations.

Question 6

How long have you been in business?

Accepted Answer

Centauron and our sister company Kingdom Sports Group and Kingdom Pins started in 2003 and have serviced over 95 National Olympic Committees, Paralympic Committees, Rugby World Cup, Commonwealth Games and over 20,000 customers and businesses worldwide.

Question 7

What country are you located in?

Accepted Answer

We have offices in Sydney, Australia, Brisbane, Australia and Lisbon, Portugal.

Our headquarters is located at:
SYDNEY
Cammeraygal Country
6 / 211 Ben Boyd Road
Neutral Bay
NSW, 2089
Australia

Question 8

How long does the production and delivery process take?

Accepted Answer

Delivery timelines vary based on the scope and specifics of your order. Generally, we provide an estimated timeframe after the initial consultation, taking into account design, production, and shipping schedules. We’re committed to efficient, high-quality service and will keep you informed every step of the way.

Question 9

Can Centauron handle large-scale corporate orders?

Accepted Answer

Yes, we have extensive experience managing orders of all sizes, from small boutique brands to large corporate clients. Our team is fully equipped to handle high-volume orders without compromising quality or attention to detail.

Question 10

Do you offer services for international clients?

Accepted Answer

Yes, Centauron proudly serves clients globally. With a presence in Sydney, Brisbane, and Lisbon, we bring our expertise to clients worldwide, ensuring a seamless experience regardless of location.

Question 11

Do you ship worldwide, and what are the shipping options?

Accepted Answer

We offer worldwide shipping and partner with reliable logistics companies to ensure timely and secure delivery. Shipping options, including express and standard delivery, are discussed at the time of order based on your location and delivery needs.

Question 12

Are there additional fees for international orders?

Accepted Answer

While our product prices are competitive, additional charges for shipping, customs duties, and taxes may apply based on the destination country. We provide a transparent breakdown of costs upfront, so there are no surprises.

Question 13

Does Centauron provide language support for international clients?

Accepted Answer

Yes, we serve clients globally and can accommodate communication in several languages to ensure clarity and smooth collaboration - English, Portuguese, Spanish & French.

Question 14

What payment methods do you accept?

Accepted Answer

We accept a range of payment options to facilitate easy and secure transactions. For specific payment methods, please reach out to us at info@centauron.com.au for the latest details and options.

Question 15

Do you offer returns or exchanges on custom orders?

Accepted Answer

Due to the personalised nature of custom apparel, returns and exchanges are limited. However, we address each case individually and strive to ensure satisfaction with the final product. For more details on our policies, please reach out to us directly.

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